Frequently Asked Questions

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Culture & Vibe

What’s the vibe like at Indy Hall?

“Friendly. Welcoming. Creative. Helpful. Focused. Community.”

These are just a few of the words people have used to describe the “vibe” at Indy Hall.

The source of that vibe is the warm, curious, hard-working citizens of Indy Hall who come together to get work done and meet new friends, to learn and to grow.

The Indy Hall “clubhouse” is comfortably lit, with lots of windows and natural sunlight. 

Our workspace is designed in zones: some feel more like a bustling cafe, while others feel more like a focused study hall, with options in between.

You’ll also find several communal spaces for working and relaxing, and plenty of quiet space for protecting your focus. 

How many people work at Indy Hall?

Indy Hall is home to around 300+ active members and growing, but most of our members aren’t here every day!

On a normal day you’re likely to be working alongside 50-70 people, but because our full time members are mixed in with all of our flex members, you’re likely to see a different mix of people almost every day.

But don’t worry, it’s never too crowded! There’s always a comfortable space for you to get some work done.

Plus, there are lots of ways to stay connected and productive with the Indy Hall crew, even when you’re not in the physical space! Our “virtual” coworking tools guarantee that wherever you are, you don’t have to feel isolated.

I don’t need a place to work, can I still join?

Common misconception: coworking is for when you need a desk!

Whether you hope to be able to work from Indy Hall’s coworking space in the future, or you just want to be more connected to a community of likeminded professionals (but don’t need a physical place to work), there’s a ton of value you can access from anywhere with our Online Membership.

For just $20/month, or $200/year (10% off) you can sign up and get instant access to our community tools and virtual gathering spaces (like Slack and Groupbuzz, see below) and a calendar of events, many of which you can participate in from anywhere you have an internet connection.

Plus, Online Membership gets you discounted day passes… just in case you do want to come work with us once in a while!

Online Membership is for anybody who wants to connect with our community, even if they don’t need another office. It’s a super valuable option for members who have moved away from Indy Hall as well as folks who work elsewhere but still yearn for a community to belong to. IRL or otherwise, we’re happy to have you.

Groupbuzz is our members-only email discussion list

Slack is like a watercooler full of special interest chat rooms,
everything from business & productivity to movies & comic books

What industries do most Indy Hall members work in?

There’s no single dominant industry at Indy Hall – the things we have in common is that we care about our work, our sense of independence, and the people who we choose to work around.

Our community is the intersection of designers, developers, writers, artists, entrepreneurs, scientists, architects, lawyers, accountants, educators, non-profits, small business owners, telecommuters, marketers, videographers, game developers, and so much more.

Some members are experienced industry veterans. Others are just breaking into their field and working to find their way.

Does Indy Hall run events? When, what kinds?

We have a mix of events almost every week ranging from casual get togethers to intensive learning opportunities. Events are generally free or discounted for members to attend, and open to the public with an RSVP or a ticket depending on the event.

If you’re ever interested in an event but not sure if you’re allowed to attend, drop us a line!

Most of our best events come from members suggesting and running events themselves – if you have an idea, we’ll help you figure out how to make it happen.

Some community-favorite recurring highlights include:

  • Show & Tell – three mini-presentations about what members and friends of our community are working on and interested in. This event is from 12-1pm every third Thursday, and is our longest running monthly event (est 2007)!
  • Open Hall – on every first Friday, working from Indy Hall is free for anyone who hasn’t tried coworking with us before. Additionally, anyone with a membership can work for the day without it counting against the days in their planWe often schedule special events during the day and in the evening on First Friday Open Halls, so in addition to a productive work day you’ll have lots of opportunities to meet people.
  • N3rd Street Breakfast Meetup – every month we team up with our neighbors at Linode to host a breakfast meetup for anyone who lives and works in the Old City community.

And many, many more!

You can check for upcoming events in our community calendar.

It’s also a great idea to follow us on Twitter, Instagram, and our Facebook page for invitations and reminders about upcoming events!

Can I bring my kid(s) to Indy Hall?

We love meeting Indy Hall’s next generation! So if you want to bring your kids to work with you from time to time, that’s cool by us. 

We understand how helpful it can be to have a comfortable place for them to hang out nearby while you’re being productive. 

Helpful tip: have something for your kids to create or work on while they’re here so they can feel like they’re coworking, too!

Can I bring my dog to Indy Hall?

We love dogs, but our building doesn’t allow dogs inside. Sorry!

Licensed service dogs are welcome, of course.

Can I hang my art on the walls?

Nearly 100% of the art at Indy Hall has been made and contributed by members. We love it when members hang their artwork at Indy Hall, it makes the place feel even more like home!

If you have work that you’d like to show, talk to the team and we’ll help you find a great spot to display.

Does the turtle have a name?

This is Timmy the Turtle.

He’s an eastern Pennsylvania spotted turtle.

He’s very friendly, and loves people…but he doesn’t like being picked up.

Alex (one of the co-founding members) has had Timmy since he was 4 years old…so over 30 years!


Resources & Amenities

Can I rent a private office?

We do not have any private offices in our coworking space.

Our goal is to be a place where people come to be around people, but if need privacy or focus, we do have an variety of spaces that are more secluded. We also have several shared phone call rooms and meeting rooms that you can reserve ahead of time if you need to make a call or hold a meeting

When you need privacy or focus, we do have an variety of spaces that are more secluded. We also have several shared phone call rooms and meeting rooms that you can reserve ahead of time. 

How much does it cost to use a meeting room?

All members have access to all of our member resources (see below), including meeting and phone rooms at no additional charge.
Just keep in mind that these are shared meeting rooms, so we discourage full-day & multi-day bookings, as well as recurring bookings.

If you think you’ll need more regular meeting room usage as a member, it’s best to talk to our team about your needs so we can make some recommendations for you.

If you’re not a member but are looking for a friendly and inspiring place to meet with 2-10 people, please email us to discuss more details.

Can I reserve a conference room in advance?

Absolutely! All of our private meeting rooms are shared, so it’s a really good idea to reserve in advance if you can.

We’ve made it easy to book a conference room online once you become an Indy Hall member.

If you have an unplanned meeting and need a room, you can check and see if a room has a reservation coming up from an iPad or whiteboard calendar outside of each meeting or phone room.

Please honor peoples reservations, and if you don’t need a reservation you made, remove it so the space can be used by someone else! 

Can I use Indy Hall as my business address, and receive mail or deliveries?

Active members are allowed to use Indy Hall as their business address and receive official mail. You just need to remember to come and claim it on a regular basis! If you’re simply looking for a virtual mail service, we probably aren’t your best option.

I’m a new parent returning to work, do you have somewhere comfortable for nursing/pumping?

Yes, we’ve got your back!
With our members’s help, we have outfitted one of our phone rooms for new and nursing parents, including a mirror and basket of helpful items. We also have a small refrigerator nearby specifically for storage. Both the space and refrigerator are labeled to let other members know what they’re used for.
And we’re always open to finding better ways to make Indy Hall better and provide better resources- if you have an idea, let’s talk!

I’m an artist, so my work is kinda messy. Do you have studios, or a maker space?

While we don’t have dedicated art studios, we have a a special room we call The Lab that’s designed for messier work that you can’t quite do at a desk, including screen printing, developing photos, painting, and more.

The lab also have a large basin sink for washing supplies, and a variety of tools you can use for making and fixing things!

Let us know what kind of art you make and what you’d need to create it here at indy hall, we’ll find ways to support it. 

Do you have a printer? How much does it cost?

If you need to do some light printing (~15-20 pages/month or less), we have both a black & white printer and wide-format color printer that all members can use for for free.

If you have heavier printing needs, we can recommend a nearby print shops in Old City to handle your job.

We also have a 3D printer! Let us know if you’d like to learn how to use it and we’ll introduce you to some members who understand it better than we do 😉.


Billing & Payments

Do I have to sign a long term contract?

All of our memberships are flexible and month-to-month, which means no long term contract! We know that the reality of our work and lives is that needs change over time. So we’ve made it easy for you to upgrade or change your membership level to fit your life and changing situation.

All we ask is for a minimum 1 month (30 days) notice of a change.

So in lieu of a long term contract, when you sign up we collect a last month deposit equal to the level of membership that you choose.

If you provide a minimum of 30 days notice of a cancellation or downgrade, we will refund your deposit. If you do not provide at least 30 days notice, we will keep the deposit amount to cover your final month payment before cancelling your membership.

Note: if you upgrade your membership, the difference of your deposit will be charged to keep them matching. 

 

 

Do I have to “sign in”? How can I keep track of the coworking days I use each month?

You do not have to sign in! Just show up, say hi, and get to work.

If you’re ever unsure how many credits you have left on your membership, you can log in to https://members.indyhall.org to see your remaining credits (along with your billing date and past invoices).

Behind the scenes, our team takes note of who is coworking in our space throughout the day, and when we take attendance our fancy membership software automatically pulls from however many day credits you have based on your membership. If you use more days than your membership includes, those additional days are automatically added to your monthly invoices at $18/day.

If you’re just stopping by to check mail or say hello to someone, it’s very helpful to let one of our teammates know that you’re just visiting and not to include you in that day’s attendance.

And if you ever have any concerns about your billing or attendance, you can email us!

 

Is there a discount for partial work days?

Sorry, we don’t bill in partial-day increments.

We generally define a work-day at Indy Hall as anything > 2 hours, excluding any times where you come for special events.

If you’re here to work and an emergency arises and you have to leave early in the day, or you arrive late in the day but want to get some work done, you can ask us not to count the day against your days.

 

Can I bring guests and clients to Indy Hall? Is there a charge?

Yes, and we love when our members are proud of Indy Hall and want to share it with their friends and colleagues.

If you’re meeting with a client (in a one of our conference rooms, lounges, or common areas) there’s no additional charge for them to meet with you.

There are two scenarios where it’s appropriate to pay for a day pass ($30) for your guest or client.

Scenario 1:  your guest or client is meeting with you at Indy Hall for >2 hours

Scenario 2: your guest or client is at Indy Hall to do work for you

Just let us know any time you have a guest or client that you’d like to pay for, and we can add a guest pass to your next invoice.

And if you’d prefer your guest pays for their own day pass, just send us us their contact information so we can provide them with payment details!

What payment methods can I use?

We accept all major credit cards for our monthly memberships.

Our secure membership portal automatically charges your membership every month on the same day that you joined.

If you (or your employer) prefers to pay with a check or ACH transfer, please email team@indyhall.org.

How do I update my billing information?

If you’re already a member, you should be able to log in to https://members.indyhall.org. If you originally signed up on our old membership platform, your login might not work, so please email team@indyhall.org and we will help you get connected!

Once you’re logged into the membership portal, you can update your billing information as well as preview upcoming invoices, see how many days you’ve been at Indy Hall during your current membership cycle, and more.

Need a hand with any of this information? Don’t hesitate to ask us for help!

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